Privacy Policy

We collect some or all of the following personal data;

• Name
• Address
• Telephone Number
• Email Address
• Dog identification details
• Dog background and maintenance details
• Veterinary details
• Dog Insurance details
• Photographs

We collect personal data when you make an enquiry via www.caninenavigator.co.uk, over the telephone, email, through social media platforms, or when enrolling as a client for any of our services.

How do we use your personal information?

We use your personal data to formulate a legitimate business contract between consultant and client.  We use personal information as appropriate in the normal course of our business to provide the services and sometimes products that you have requested.  We also use this information to provide positive identification of you when you contact us.  On occasion, we also send account statements, email updates on services and other materials we believe may be of importance or interest.

Your personal data will be used for the following purposes:

• Legal obligations and for the purpose of meeting internal audit requirements
• Providing and managing your account
• Providing and managing personal training accounts
• Group discussion forums
• Communicating with you
• Communicating with your vet
• Communicating with your insurance company

When do we share your personal data?

We do not share, or sell, or disclose to a third party, any information collected through our website or social media platforms.  Your personal data will be treated as strictly confidential and will only be shared with other professionals where relevant.  This may include your veterinary surgeon, insurance company, or a legal representative with a specific interest when lawfully required to do so or if with your consent.  Sharing of personal data is only done so in order to carry out a service in accordance with good practice and legal guidelines.